#1. How do
you offer prices so low?
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We buy huge quantities, and
sell our products for a modest profit. We are family owned, not corporately
owned, so our pricing structure is not what you are used to seeing. Many of
the industry giants, and even some mom & pop stores are "Greedy", and they
sell as high as possible.
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#2. Where
are you located?
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We are currently based in
Valencia, CA. Southern California residents can view or pick items up
locally at our store or main warehouse.
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#3. Do you
offer unfinished furniture?
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Not normally. We can
special order some of our products unfinished if you need them.
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#4. Other sites
offer a higher discount for larger purchases. Why is your discount limited
to 10%? |
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Other sites charge higher
prices and then discount that higher price. It is a marketing ploy. We
offer the lowest price. Compare our 10% discounted price to their 20%
discounted price, and we are still lower. We want to make sure we take care
of our customers that only order 1 or 2 items. For those of you that
purchase more, we give you the biggest price break possible.
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#5. I have more than 3 items in my cart, but I
don't see any discounts shown anywhere. |
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Our power buyer program is
for our volume purchase customers. When you have 3 or more items selected,
the price lowers accordingly. There is not a separate line with the
discount. The discount is already applied. Just compare the price in your
shopping cart to the price shown with the item, and you will notice that
your shopping cart price is lower. |
#6. Are any
of your products solid wood?
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Yes. Almost All of our products are made from
solid wood including Oak & Cherry.
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#7. Is this
site secure?
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Yes. This is a secure shopping site that
utilizes SSL to ensure that your private information never gets in the wrong
hands. If you are unsure of placing an order online, you can always call us
toll-free at (877)694-3279 to place your order or just ask questions.
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#8. What
method of shipping do you use?
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Our smaller items ship with
FedEx. Items that can not be shipped via FedEx must ship via Common Carrier
(Trucking Co). We use both regular freight companies as well as blanket
wrap shipping companies to ensure safe arrival of your furniture. We
include the standard shipping for free with any purchase on our site.
Regardless of what other inexperienced furniture dealers may say, shipping
in this manner is completely safe. We package everything in-house, so it
arrives in perfect condition. This save you money, and gets you the best
deal possible.
If you need white glove
delivery service that brings it into your home and places it in the room of
you choice, then you need to contact us to arrange it. This service usually
adds about 15% to the cost of the furniture, so we do not recommend it.
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#9. What if
something arrives damaged?
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Damage is very unlikely. We
package our items very well. but in the event the shipper arrives with
something that is obviously damaged, you can refuse it and we will send you
a replacement. If there is something you find after the driver is gone, you
just contact us and we will either repair or replace at no cost to you. We
stand behind everything, and will take care of our customers, like they take
care of us.
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More
questions? Just
email us here |
